The Fundamentals
Your questions answered.
1. What is Traders Mantras?
Traders Mantras creates premium motivational wall art, desk mats, mugs, and workspace essentials featuring mantras that reinforce discipline, focus, and peak performance. Built by an active trader for traders, gamers, entrepreneurs, and anyone who values consistent execution of sound principles.
2. What products do you offer?
We offer:
- Canvas Prints: Museum-quality prints on sustainable wood frames
- Framed Prints: Premium frames with shatter-resistant Acrylite protection
- Extra-Large Desk Mats: 36×18 inch precision surfaces with non-slip backing
- Mugs & Accessories: Durable, dishwasher-safe ceramics and workspace essentials
All products feature powerful mantras and motivational quotes designed to keep you focused during the grind.
3. How do I place an order?
Simple:
- Browse our collections (Canvas Prints, Framed Prints, Desk Mats, Mugs)
- Select your product and size
- Add to cart
- Proceed to checkout
- Enter shipping and payment information
- Confirm your order
You'll receive an order confirmation email immediately.
4. Are your products customizable?
Yes! Many products offer customization options:
- Size selection: Multiple size options available
- Custom quotes: Add your own text or mantra (select products)
- Color schemes: Choose from available options
Check individual product pages for customization details. Note: Custom/personalized items are non-refundable unless defective.
5. How long does delivery take?
All products are made-to-order. Your item is custom-created after you order.
US Orders: 7-14 business days total
- Production: 3-7 business days
- Shipping: 3-7 business days
International Orders: 10-27 business days
- Production: 3-7 business days
- Shipping: 7-20 business days (varies by country)
You'll receive tracking information via email once your order ships.
See our Shipping Policy for complete details.
6. What is your return/refund policy?
Because all products are made-to-order and custom-created for you, we cannot accept returns on items in new condition.
We DO offer refunds or replacements if your product arrives:
- Damaged during shipping
- Defective (print quality issues, manufacturing defects)
- Incorrect (wrong product, size, or design)
Report issues within 7 days of delivery with photos to support@tradersmantras.com.
Custom/personalized items with your text are non-refundable unless defective.
See our Refund Policy for complete details.
7. Can I cancel my order after placing it?
Maybe - it depends on timing.
Before production starts (within ~24 hours):
- Contact us immediately at support@tradersmantras.com
- If we haven't started production, we'll cancel and issue a full refund
After production starts:
- Made-to-order products are custom-created and cannot be canceled
- Production typically begins within 24 hours of ordering
Bottom line: Contact us ASAP if you need to cancel.
8. Do you offer wholesale or bulk pricing?
Yes! We offer wholesale pricing for:
- Bulk orders (10+ items)
- Corporate gifts
- Trading firms or offices
- Resellers
Contact us at support@tradersmantras.com with:
- Quantity needed
- Products of interest
- Delivery timeline
- Any customization requirements
We'll provide a custom quote within 24-48 hours.
9. Where are your products made?
Our products are made-to-order using a network of premium print partners primarily located in:
- United States
- Canada
- Europe (for EU orders)
- Australia (for AU orders)
This allows us to:
- Reduce shipping times and costs
- Minimize environmental impact
- Ensure consistent quality
- Support local production
All products meet our strict quality standards regardless of production location.
10. How do I track my order?
You'll receive tracking information via email once your order ships (typically 3-7 days after ordering, when production completes).
To track:
- Check your email for shipping confirmation (check spam/promotions folder)
- Click the tracking link in the email
- Or visit the carrier's website and enter your tracking number
Tracking not updating?
- Allow 24 hours after shipping notification for tracking to activate
- If no movement after 3 days, contact us or the carrier
11. What if my package is lost or damaged?
Package marked delivered but you didn't receive it:
- Check with neighbors, building management, household members
- Wait 24-48 hours (sometimes marked delivered early)
- Contact us at support@tradersmantras.com with your order number
Damaged package:
- Take photos of damaged packaging and product
- Contact us within 7 days at support@tradersmantras.com
- We'll send a replacement at no cost
Truly lost package:
- Contact us after 7+ days with no tracking updates
- We'll investigate with the carrier
- If confirmed lost, we'll replace or refund
12. Do you ship internationally?
Yes! We ship to:
- United States (all 50 states)
- Canada
- United Kingdom
- Australia
- European Union countries
- Select other international destinations
International shipping:
- Takes 10-27 business days
- Costs calculated at checkout
- You are responsible for customs fees, import duties, and taxes
- These fees are not included in our pricing
See our Shipping Policy for complete international details.
13. Do you offer free shipping?
Yes!
14. What payment methods do you accept?
We accept:
- Credit Cards: Visa, Mastercard, American Express, Discover
- Digital Wallets: Apple Pay, Google Pay, Shop Pay
- PayPal
All payments are processed securely through Shopify's encrypted payment system.
15. Is my payment information secure?
Absolutely.
- All transactions are encrypted with SSL technology
- We use Shopify's PCI-DSS compliant payment processing
- We never store your complete credit card information
- Your data is protected by industry-leading security
16. Can I change my shipping address after ordering?
Maybe—contact us immediately.
Before shipping:
- Email support@tradersmantras.com with your order number
- If we haven't shipped yet, we can update the address
After shipping:
- Contact the carrier directly to attempt delivery rerouting (fees may apply)
- We cannot change the address once the package is in transit
Double-check your address at checkout to avoid issues!
17. What are your product materials?
Canvas Prints:
- Museum-quality paper (10.3 mil thickness, 189 g/m²)
- Sustainable Ayous wood frames (0.75" thick)
- Hand-stretched over solid wood stretcher bars
- Mounting brackets included
Framed Prints:
- Premium matte paper
- Matte black wood frames from renewable forests
- Shatter-resistant Acrylite front protection
- Ready to hang
Desk Mats:
- 100% polyester surface
- Rubber non-slip backing
- 36×18 inch size
- High-quality edge stitching
- Spot clean only (not machine washable)
Mugs:
- Ceramic
- Dishwasher safe
- Vibrant, fade-resistant printing
18. How do I care for my products?
Canvas/Framed Prints:
- Dust gently with soft, dry cloth
- Avoid direct sunlight to prevent fading
- Handle with care during installation
Desk Mats:
- Spot clean with damp cloth as needed
- Not machine washable
- Air dry if wet
Mugs:
- Dishwasher safe
- Avoid abrasive cleaners or scrubbers
- Hand wash for longest life
19. Why made-to-order?
We operate on a sustainable, made-to-order model because:
- Reduces waste: No excess inventory sitting in warehouses
- Ensures freshness: Your product is created specifically for you
- Customization: Allows us to offer personalization options
- Quality control: Each item is inspected before shipping
- Environmental impact: Less overproduction = less waste
The tradeoff: Slightly longer delivery times, but it's worth it.
20. How can I contact customer support?
Email: support@tradersmantras.com
Response Time: 24-48 hours
We might be a bit slow during RTH (Regular Trading Hours) - but we'll get back to you ASAP!
Include in your message:
- Order number (if applicable)
- Detailed description of your question or issue
- Photos (if reporting damage or defects)
21. Do you have a physical store?
No. We're an online-only operation, which allows us to:
- Keep costs lower
- Offer competitive pricing
- Focus on quality products
- Provide made-to-order customization
All orders are placed through tradersmantras.com.
22. Can I see examples of your products?
Yes! Browse our website to see:
- High-quality product photos
- Lifestyle images showing products in use
- Size specifications and details
Coming soon: Customer photo reviews showing our products in real trading setups and workspaces.
23. Are you really a trader?
Yes. Our founder is an active trader with years of experience in the markets, primarily focused on intraday swing trading ES and NQ futures. After a successful corporate career and exit via acquisition, they transitioned to full-time trading and discovered that discipline over emotion wins every time.
That's why we created Traders Mantras - to surround ourselves (and you) with daily reminders of what actually works.
We read the books. We analyze the charts. We experience the FOMO and drag ourselves out of the drawdowns. We live this life.
Still have questions?
Contact us at support@tradersmantras.com
We're here to help - before, during, and after your purchase.
Stay focused. Stay disciplined. Say it with us.